- MyDoc opens global access to its public service COVID-19 clinic in response to spike in demand for teleconsultation access to Singapore-based doctors
- 32x increase in weekly sign-up rate within the first weekend that Singapore digital healthcare platform MyDoc opened its public service COVID-19 clinic
- Corporates pledged close to S$500k to cover cost of triage assessment service by a dedicated team of Singapore-licensed doctors in response to the coronavirus outbreak
SINGAPORE, 3 March 2020 – MyDoc, a Singapore-based digital healthcare provider, has opened the world’s first global public service COVID-19 Clinic with aims to #cureyourfear.
Anyone with concerns over flu-like symptoms can now seek medical advice from a dedicated team of Singapore-licensed doctors. MyDoc’s global telehealth COVID-19 Clinic helps effectively triage patients; preventing further spread of the virus by reducing risk of transmission in high traffic areas and crowded waiting rooms.
The clinic was initially set up as a public service for Singapore residents. Since its launch on the 14th of February, MyDoc has seen increasing requests from Malaysia, Hong Kong, Thailand, Vietnam, India, Philippines and Indonesia for access to Singapore doctors for a second opinion.
“As fear spreads in the community, healthcare workers across the globe are facing increasing pressure. In these crucial times we have to do our best to alleviate worries and help our neighbours ensure their healthcare systems do not become overwhelmed by the coronavirus outbreak,” said Melisa Teoh, Chief Marketing Officer of MyDoc.
Dr. Matthew Lee, Director of Clinical Operations at MyDoc added, “Singapore’s healthcare system is well prepared and capable of handling this outbreak. Progress in Singapore is looking positive with a recovery rate tracking at 72%, ahead of the global rate at 51%. By opening up our triage service, we can help alleviate the stress that our healthcare colleagues are facing in other countries, while also providing patients with peace of mind.”
During the assessment, patients will be evaluated based on their risk of being infected with COVID-19, and will be advised on precautionary measures. If a patient is determined to meet case suspect criteria or is suffering from moderate to severe symptoms, they will be triaged into a higher risk category. The follow-up action will include going to a hospital or clinic for immediate tests and treatment.
To access the public service clinic and for more information, visit cureyourfear.org.
MyDoc Pte. Ltd.
MyDoc is a digital healthcare platform that delivers the right care at the right time.
Combining the latest in healthcare technologies and a GP-led coordinated care clinical triage, MyDoc continuously steers patients onto personal care pathways that lead to better health outcomes at lower costs.
Through MyDoc, employees and their dependents stay connected with a team of licensed allied healthcare professionals. Patients covered by corporate and personal healthcare plans from six of the largest health insurers in the region enjoy a convenient cashless care journey.
Established in 2012, MyDoc’s integrated online-to-offline ecosystem is used by employees of over 200 Fortune 500 companies and insurance policyholders across eight markets in Asia. MyDoc is in a regulatory sandbox with the Singapore Ministry of Health and is backed by UST Global, a Temasek-backed global B2B technology provider.
MyDoc was recently named 2020 Singapore Telehealth Company of the Year by Frost & Sullivan.
#cureyourfear is a public service campaign created by several top creative directors in Singapore to raise social media awareness. Led by Tay Guan Hin of TGH Collective, the team of creatives include Eugene Cheong (Formerly Ogilvy Asia-Pacific), Patrick Low (Goodfellas), Koh Hwee Peng (Blak Labs), Ai-Lin Tan (Wunderman Thompson), Troy Lim (Ex Y&R Singapore), Uma Rudd Chia (Weber Shandwick) plus many others.
MyDoc is encouraging doctors and members of the public to get involved in the #cureyourfear movement through pledges. Doctors can pledge a certain number of hours to provide their services to the public through MyDoc, while corporates can pledge a triage session for anyone who may need it. Private GPs who are new to MyDoc will be put through an intensive training and certification programme following global best practices and Ministry of Health guidelines before being rostered to assess patients.