Eu Yan Sang Clinics go digital to bring care for their patients

  • Eu Yan Sang physicians to use MyDoc platform for communicating with their existing patients
  • Eu Yan Sang physicians required to go through proprietary skills training from MyDoc prior to performing online consultations to ensure a safe and effective delivery care for patients. 
  • Patients currently registered with Eu Yan Sang will be able to access the services today from the MyDoc app.

SINGAPORE, 18 November 2020 – Traditional Chinese Medicine (TCM) consultations are now available right from your phone!

Eu Yan Sang, a leading TCM health and wellness company in Asia has partnered with MyDoc, a B2B digital healthcare company headquartered in Singapore to bring consultations online. 

Under the partnership, Eu Yan Sang physicians will be able to use MyDoc’s platform to easily communicate with their patients without being restricted to their location or needing an in-person visit. 

Patients currently registered with Eu Yan Sang would also be able to get convenient access to their preferred TCM physician no matter where they are. With MyDoc, patients seeking TCM care may now choose to minimise exposure to unnecessary risks of person-to-person transmission when travelling to or from the clinic.

Prior to performing video consultations, Eu Yan Sang physicians are required to go through MyDoc’s in-house skills training, to ensure a safe and effective delivery of online diagnosis for patients. The training programme covers content specific to the workflows of providing care online, as well as clinical skills relevant for online video consultations. 


Dr. Matthew Lee, Director of Clinical Operations at MyDoc said, “We are excited to be partnering with Eu Yan Sang, to expand our ecosystem of care to provide more convenience and treatment options to patients. By working together, we can ensure a seamless transition of care for Eu Yan Sang’s patients from offline to online. This continuous care journey means patients are cared for every step of the way, allowing us to provide safe and effective care for the patients.”

Lim Swee Cheng, General Manager of Clinic Services & Operational Excellence at Eu Yan Sang Integrative Health said, “Eu Yan Sang’s enduring innovation track record has allowed the company to pass on the philosophy of Care from generation to generation, something we will continue to do. Off-premise care is a huge trend now and we see care experiences moving from a doctor-centric, to a more patient-centric delivery model. At Eu Yan Sang, we have responded with new offerings like ‘AskSinseh’ for e-TCM advice. The partnership with MyDoc represents another milestone in our transformation journey to build frictionless, yet highly personalised care experiences that let customers have their follow-ups without the need to leave home.” 

Eu Yan Sang’s team of professional TCM physicians are meticulously selected by the Internal Medical Board and licensed by Singapore’s TCM Practitioners’ Board, which is under the jurisdiction of the Ministry of Health, to manage health and wellness conditions with holistic customized TCM solutions.  

By partnering with MyDoc, Eu Yan Sang’s physicians can focus on providing high-quality care for patients instead of worrying about technology best practices when shifting their consultations to a digital platform. 

With over 8 years of experience, MyDoc works closely with healthcare and technology regulators across the region to ensure compliance with all guidelines and regulations for providing healthcare services online. 

Patients currently registered with Eu Yan Sang will be able to access the services today from the MyDoc app. Register here:


Media Contacts

MyDoc Pte. Ltd.


About MyDoc 

MyDoc is a digital healthcare platform that delivers the right care at the right time. 

Combining the latest in healthcare technologies and a GP-led coordinated care clinical triage, MyDoc continuously steers patients onto personal care pathways that lead to better health outcomes at lower costs.

Through MyDoc, employees and their dependents stay connected with a team of licensed allied healthcare professionals. Patients covered by corporate and personal healthcare plans from six of the largest health insurers in the region enjoy a convenient cashless care journey.

Established in 2012, MyDoc’s integrated online-to-offline ecosystem is used by employees of over 200 Fortune 500 companies and insurance policyholders across six markets in Asia. MyDoc is backed by a UST Global, a Temasek-backed global B2B technology provider.

With MyDoc, every patient receives the right care at the right time. Anytime, anywhere.

For more information, please visit

About Eu Yan Sang Integrative Health

Eu Yan Sang Integrative Health (EYSIH) is a wholly-owned subsidiary of Eu Yan Sang – one of the leading health and wellness companies in Asia, founded in 1879. It provides a comprehensive range of Traditional Chinese Medicine (TCM) remedies and therapies through over 20 clinics in Singapore, including Eu Yan Sang TCM Clinics, Eu Yan Sang TCM Wellness Clinics, and Eu Yan Sang Premier TCM Centres.

Operated by a team of highly experienced and professionally qualified TCM practitioners, Eu Yan Sang clinics offer TCM consultation and personalised treatments in a modern and safe clinic environment. Efficiently managed using its award-winning Clinic Management System, these clinics are fully compliant with the stringent requirements of good clinical practice and infection control measures to ensure patient safety.

Emphasising the natural, preventive and holistic approach to total health and wellbeing, Eu Yan Sang physicians care for a wide range of conditions and illnesses, including fertility, cancer, stroke, arthritis, eye ailments, paediatric conditions, respiratory conditions, dermatology, cardiovascular diseases, and nephrology. Treatment modalities such as acupuncture, cupping, Tui Na (Therapeutic Massage), scrapping, moxibustion, needle-less acupuncture, and ear acupuncture are available at selected clinics. 

For more information about Eu Yan Sang Integrative Health, visit



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