COVID-19 Home Recovery Programme

Supporting Singapore Ministry of Health

MyDoc is an official telemedicine provider for Singapore’s COVID Home Recovery Programme.
If you have recently tested positive for COVID, we are here to support you in your recovery.

What should I do? 

Select the tab that best describes your current situation

I am presenting symptoms of COVID-19 but I haven’t been tested yet.

MyDoc has a public service clinic that is available for anyone who has queries about anything COVID-19 related. Speak to a Singapore licensed doctor to get trusted medical advice on COVID-19. If you need further assessment, the doctor will advise you on suitable next steps for you based on your condition.

Get started with MyDoc COVID-19 Clinic :

  1. Register an account or log in at join.md/covid19.
  2. Click Join COVID-19 Clinic.
  3. Click Consult a Doctor.

If you’ve previously used the MyDoc COVID-19 Clinic, you should see it on your Care Network page.

Click here to find out more about MyDoc COVID-19 Clinic

I have been identified as a close contact of an infected person.

You will be placed on Health Risk Warning (HRW).
  1. Immediately self-isolate, and test yourself with an Antigen Rapid Test (ART) self-test on the day you receive the HRW SMS.
    • Upload the Day 1 ART result here.
    • If you test negative: Continue with normal activities for the day.
  2. For subsequent days, i.e. Day 2 to 7, you should test ART negative on the same day before going out.
  3. If you test positive on any of these ART tests, follow instructions listed on the tab “I have tested positive for COVID-19”.
  4. On Day 7, you must test yourself with an ART self-test:
    • If the test is negative, you may resume normal activities. There is no need for further tests.

Click here for more information, instructions and detailed guidelines from MOH if you are under a Health Risk Warning

If you haven’t been served a Health Risk Warning, click here. 

If you were feeling unwell and have tested positive for COVID-19 :

  1. Stay home and self-isolate.
  2. You will either be placed on the Home Recovery Programme (HRP) by default, or if your home environment is not suitable, you can recover at the appropriate care facilities.
    • If you are fully vaccinated or aged 12 years or younger: Self-isolate for 10 days.
    • If you are unvaccinated: Self-isolate for 14 days.
  3. You will be discharged after your respective isolation periods. There is no need for further tests.

Please also refer to the section below titled “I’ve been assigned for Home Recovery. What should I do?” for more detailed instructions. 

Click here for more information, instructions and detailed guidelines from MOH for unwell patients

If you are feeling fine and have tested positive for COVID-19 :

  1. Self-isolate at home for the next 72 hours.
  2. Thereafter, take another test:
    • If you test negative: You may end isolation and resume normal activities.
  3. If you become unwell at any time, such as high fever or breathlenessness, see a doctor and follow procedures listed above in “If you were feeling unwell and have tested positive for COVID-19”.

Click here for more information, instructions and detailed guidelines from MOH for patients who are well but tested positive

If you are unsure of what to do, visit MOH’s checker to find the relevant information suitable for you.

If you are worried about other COVID-19 related matters and would like to speak to a doctor instead, please visit MyDoc COVID-19 Clinic.

This public service clinic is available for anyone who has queries about anything COVID-19 related. Speak to a Singapore licensed doctor to get trusted medical advice on COVID-19. If you need further assessment, the doctor will advise you on suitable next steps for you based on your condition.

Get started with MyDoc COVID-19 Clinic :

  1. Register an account or log in at join.md/covid19.
  2. Click Join COVID-19 Clinic.
  3. Click Consult a Doctor.

If you’ve previously used the MyDoc COVID-19 Clinic, you should see it on your Care Network page.

I’ve been assigned for Home Recovery. What should I do?

HRP is the default care arrangement for everyone, except for :

  • Partially or unvaccinated individuals aged 50 years and older;
  • Vaccinated persons 80 years and older;
  • Children aged less than 1 year, and children aged 1 to 4 years who have been assessed to be clinically unsuitable for home recovery.
Click here for more information, instructions and detailed guidelines

If you are not eligible for HRP, you will receive a call from MOH to schedule your transfer to an appropriate care facility.
You can find out more about Non Home Recovery options on the MOH site.

Immediate action

  1. You should immediately self-isolate from other household members in a separate room, preferably with an attached bathroom. Do not interact with anyone.
  2. Do not leave your house. There is no need to go to the hospital or call 995.
  3. Stay calm and monitor your health.

What to expect

  1. You should receive an SMS within 48 hours of your positive test result on HealthHub to inform you of your Isolation Order (IO).
    • If you do not receive an SMS within 48 hours, please fill in this form from MOH.
    • In the same SMS, you will be informed that you are eligible for Home Recovery Programme (HRP).
    • There will be a link for you to provide your details and register your household members as close contacts.
    • Your household members will receive a Health Risk Warning (HRW) and can refer to this page for what they should do.
  2. A Home Recovery Buddy will contact you to onboard you onto the HRP.

What to do in the coming days

  1. During your Home Recovery period, you will have access to a Home Recovery Buddy (HRB) for any non-medical assistance. You can reach them at 6874 4939.
  2. If you’re feeling unwell and need medical assistance, you can request for a telemedicine provider via MOH’s TeleMedicine Allocation and Reconcilation System (TMARS).
    • If you have trouble accessing the service, you can contact your Home Recovery Buddy who can help you submit a request.
    • Depending on your condition, your assigned telemedicine provider will closely monitor your progress via 2 to 3 touchpoints over 10 days.
    • Alternatively, you can also connect directly with a MyDoc doctor via MyDoc COVID-19 Clinic. (Please see FAQ for more information about choosing telemedicine providers.)
  3. Practise good personal hygiene by washing hands regularly with soap and water.
  4. Monitor your temperature, pulse rate and oxygen saturation daily. No reporting of your readings is required.

When can I be discharged?

For fully vaccinated individuals, and children aged 12 years and below

  1. You will automatically be discharged on Day 10, 12pm onwards. No test is required.
  2. A discharge memo will be issued to you via SMS on the same day.

For unvaccinated individuals above the age of 12

  1. You will automatically be discharged on Day 14, 12pm onwards. No test is required.
  2. A discharge memo will be issued to you via SMS on the same day.

What to do after getting discharged

  1. After discharge, you should minimise social activities for 7 days. Do continue to observe safe management measures.
  2. If you feel unwell after discharge, connect with a GP or use MyDoc COVID-19 Clinic for COVID-19  related concerns.
  3. You can show the end date of your original Isolation Order SMS as proof of recovery. If you have received a discharge memo, that can also be used as proof of recovery.
  4. Please disinfect your room after you’re discharged.

I still have questions

I've ran out of ART test kits. How can I get more if I can't leave the house?

If you are unable to leave your home, you may arrange for family, friends or relatives to help you purchase them. Alternatively, you may purchase them online and have it delivered to you.

If you are currently placed under Home Recovery, you can also reach out to your Home Recovery Buddy to arrange for ART test kits to be sent to you.

Please refer to Health Science Authority (HSA)’s website for the list of authorised self-test kits.

Can I choose my preferred telemedicine provider?

If you are submitting at request via MOH’s TMARS, you won’t be able to choose your preferred telemedicine provider. You will be assigned one at random, depending on which telemedicine provider receives your request as distributed by the system.

If you prefer to speak to a MyDoc doctor instead, you may connect directly with MyDoc’s doctors using the  MyDoc COVID-19 Clinic. Please do note to your doctor that you have tested positive for COVID and have been placed under the Home Recovery Programme.

Can I still do a Day 6 PCR test for early discharge?

In a previous process, patients were able to opt for a PCR test on day 6 of Home Recovery, and be discharged early if the test results are negative.

That option is no longer available under the new protocols set by MOH. 

I have tested positive for COVID-19 but have no symptoms. Do I need to go to a clinic to take a PCR test?

If you have tested positive for COVID-19, but have no symptoms, i.e. you are well, you do not need to go to a clinic to take a PCR test.

Please refer to “If you are feeling fine and have tested positive for COVID-19″ under the tab “I have tested positive for COVID-19” listed above.

You may also want to check a full list of procedures listed on the MOH website here 

 

I have tested positive on my Antigen Rapid Test (ART) self-test. Do I need to report my results to anyone?

If you test positive on an Antigen Rapid Test (ART) self-test but are well, you do not need to report your results. Follow the protocols listed above, under the tab “I have tested positive for COVID-19”. You may also want to check a full list of procedures listed on the MOH website here 

If you become unwell at any time (e.g. with symptoms such as fever, cough, sore throat, breathlessness), please speak to our doctors using the  MyDoc COVID-19 Clinic.

Still Unsure?

Visit MOH’s site for more information and guidelines on what you should do.
You can also check out MOH’s FAQ page for more details.

Prefer to speak to MyDoc?

You can also contact our team at support@my-doc.com for any queries.
Our team will do our best to help you and guide you through the steps you need.