Within 48 hours,
your employees will have exclusive access to a fully-integrated care solution.

✓ Access to virtual consultations for your members
✓ Tele-consultations and medications delivery​
✓ Care requests fulfilled less than 30 minutes on average​
✓ Monthly dashboards created for anonymised data feedback

Trusted by the largest insurers and their brokers

What can you expect from MyDoc TeleHealth 

MyDoc is a digital healthcare platform that delivers the right care at the right time; this means we are able to drive cost savings and generate an immediate positive impact for your organisation and your employees through a responsive and immediate first care response, professional consultation, and issuance of medication when required.
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Benefits of the service include:

Available in Multiple Languages

Access to Hong Kong licensed doctors with the ability to communicate in 3 languages:
  • Cantonese
  • English
  • Mandarin

A Complete GP Service

What is included:
  • Full consultation and diagnosis
  • Provision of medical certificate
  • Medication prescription
  • Specialist referral
  • Consultation receipt
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The MyDoc Product Suite

Virtual Consultation and Medicine Delivery

Engage in a virtual consultation with a Hong Kong licensed doctor; medication conveniently delivered right to your doorstep.

Online to Offline Management

Following a virtual consultation, the doctor will provide tailored recommendations for the patient and guide them to the next point in the care journey.

Pharmacy

The pharmacy offering on the MyDoc platform is highlighted by the ask-a-pharmacist service, where patients are provided with helpful recommendations and advice on a variety of common ailments.
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From Episodic to Continuous Care

One comprehensive platform covering all patients’ needs

With pre- and post-consult inputs strategically combined with patient engagement,
acute consultations open the door for continuous care and greatly improve patient outcomes.

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What can you expect from a virtual consultation?

MyDoc’s service allows the patient to engage quickly and easily with a locally registered doctor. Individualised treatments address acute episodes and open the door to continuous care for patients when needed. The services our doctors can offer you are:

Acute Illness

Not feeling well?  Employees can talk to a doctor within 30 minutes for a wide range of symptoms. For more information, click below.

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Health Screening and Continuous Care

Results engagement, advice on lifestyle changes, and any ongoing care required.

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Medical Advice

Our medical professionals will provide you with information on a variety of topics, including what is relevant in the current time period.
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For Company

Signing Up is Quick and Easy

Fill up the below form and we will get back to you
For Patient

Signing Up On MyDoc

Step 1
Sign up for a MyDoc account by scanning the QR code provided


Step 2
Open the MyDoc app

Step 3
Access your custom group through the care network

Step 4
Engage in a consult with a locally registered doctor

 

About MyDoc

Established in 2012, MyDoc’s integrated online-offline ecosystem is used by employees of over 200 Fortune 500 companies and insurance policy holders across eight markets in Asia. MyDoc is part of the Singapore Ministry of Health sandbox and is backed by UST Global, a Temasek-backed global B2B technology provider.

Through the MyDoc platform, employees and their dependents stay connectedwith a team of licensed GPs and allied healthcare professionals. Patients covered by corporate and personal healthcare plans from six of the largest health insurers in the region have access to a convenient cashless care journey.

Combining the latest in healthcare technologies and a GP-led coordinated care clinical triage, MyDoc continuously steers patients onto personal care pathways that lead to better health outcomes at lower costs.

The service quality has resulted in a high net promoter score, measured at +50 higher than the industry average. These ratings are collected from typically demanding customer groups of MyDoc’s iPMI insurer partners; this adds to the overall credibility of the score.

What Have We Archived?

  • Telehealth Company of the Year 2020
  • Singapore Headquartered with country operations scaling across Asia
  • 8 years experience partnering with Asian insurance brands to address the healthcare pain points and delivering an outcome focused managed care journey to Corporates and Consumers
  • Multilingual platform accessible on Mobile and Web with flexibility and experience integrating into insurers / customer platforms via API’s / SDK’s / Deep Links
  • Tailored bot and concierge led clinical patient journey aligned to industry best standards and global clinical protocols for:
    • Telehealth Consultations
    • Telemedicine and Drug Delivery
    • Health Screening
    • Chronic Disease Management
  • Patient data stored on a secure cloud platform following Hong Kong Personal Data Privacy Ordinance.
  • Group insurance carried for Medical Liability risk
  • Only digital health provider in Asia with validated data evidencing cost containment and increasing customer engagement.

Online to Offline Care

Following a virtual consult, the case note displays referrals, which will direct the patient to additional needed care and halt the progression of any conditions.

What can patients use MyDoc for?

Use MyDoc for…

✓   General medical advice
✓   Cold & flu
✓   Allergies
✓   Skin conditions/ rashes
✓   Urinary tract infection
✓   Medical advice while travelling
✓   Chronic condition follow-up
✓   Child health concerns (for eligible dependents)
…and MORE!

DO NOT use MyDoc for…

✕   Any health emergency situation
✕   Breathing difficulty
✕   Chest pain
✕   Seizures
✕   Loss of consciousness
✕   Broken bones
✕   Prescription of controlled substances
✕   If you’re having suicidal or homicidal thoughts

Still not sure if your condition is appropriate? Try out the service and see! If the doctor can’t fully diagnose or treat your condition, you will be referred to a clinic for further care.

Lists for illustrative purposes only, not all-inclusive.

Corporate Health Screening with MyDoc

Making Healthcare Super Easy for Employees
Pre-Onsite
Pre-registration available to save time on the day of the event

Registration link provided to patient

Patient registers + completes Health Risk Assessment (HRA)

MyDoc sends account activation link and patient activates account

Onsite
Seamless experience. Breeze through the steps in just a few minutes

Upgrade, register
(if needed)

Height/Weight/BMI
+ Blood Pressure

Lab Work *
Fasting Glucose Coronary Risk / Cardiac Profile

Follow-up
No travel. Fast results, straight to the patient’s account

Receive results via email and in-app push

Optional follow-up with personalised provider

Engage in recommended programmes

MyDoc is addressing the challenges faced by the community during the COVID-19 outbreak

  • The COVID-19 clinic is a virtual triage assessment service that has been created specifically in response to the COVID-19 outbreak.
  • A dedicated team of Singapore-licensed doctors will assess patients’ risk, address their concerns, and help allay fears over any flu-like symptoms.
  • Who is eligible to use it? Anyone who may have respiratory/flu symptoms or has concerns that they would like to address regarding the COVID-19 virus. The clinic is ready to provide timely triage assessments to alleviate any worries that may stem from misinformation and general panic associated with the condition.